RichMan Posted July 16 Share Posted July 16 Need help with a Samsung tablet. The original user gave it to my mother. She's not into these gadgets. To add to the matter, the original owner had not used it for a while, thus he forgot his Google account username and password. I did a hard factory reset on it but it still asks for the previous account information. Is this a bug issue or is there another way to start from scratch? It's a Tab E 9" model. Quote Link to comment Share on other sites More sharing options...
RichMan Posted July 16 Author Share Posted July 16 Quote Link to comment Share on other sites More sharing options...
mr_shifty1982 Posted July 16 Share Posted July 16 25 minutes ago, RichMan said: Need help with a Samsung tablet. The original user gave it to my mother. She's not into these gadgets. To add to the matter, the original owner had not used it for a while, thus he forgot his Google account username and password. I did a hard factory reset on it but it still asks for the previous account information. Is this a bug issue or is there another way to start from scratch? It's a Tab E 9" model. That's weird, it shouldn't ask for it again. But you can ask the guy to reset it then if it continues.....and give you the password. See if any youtube videos can help, or just contact Samsung. Quote Link to comment Share on other sites More sharing options...
ZeroGravitas Posted July 16 Share Posted July 16 Sounds like the original owner had the Google Device Protection enabled. You'll have to find a way to bypass that. Try Googling "T560NU FRP bypass" or something similar. Used to be really into custom firmware and stuff for Android - it sounds like you may need to flash new firmware or revert it somehow - there is a risk of bricking the device, so be careful! Quote Link to comment Share on other sites More sharing options...
RichMan Posted July 17 Author Share Posted July 17 20 hours ago, mr_shifty1982 said: That's weird, it shouldn't ask for it again. But you can ask the guy to reset it then if it continues.....and give you the password. See if any youtube videos can help, or just contact Samsung. Guy can't remember anything. I've been googling and youtubing but haven't found that special sauce yet. 20 hours ago, ZeroGravitas said: Sounds like the original owner had the Google Device Protection enabled. You'll have to find a way to bypass that. Try Googling "T560NU FRP bypass" or something similar. Used to be really into custom firmware and stuff for Android - it sounds like you may need to flash new firmware or revert it somehow - there is a risk of bricking the device, so be careful! Bricking? You mean freezing or frying? Quote Link to comment Share on other sites More sharing options...
ZeroGravitas Posted July 17 Share Posted July 17 Just now, RichMan said: Guy can't remember anything. I've been googling and youtubing but haven't found that special sauce yet. Bricking? You mean freezing or frying? Try this - https://samfw.com/ Bricking means causing the device to be unable to function at all. IE: a software or user error in flashing (installing) new firmware could do this, rendering the device useless, so it sits on your desk as a brick. Quote Link to comment Share on other sites More sharing options...
ZeroGravitas Posted July 17 Share Posted July 17 (edited) 22 minutes ago, RichMan said: Guy can't remember anything. I've been googling and youtubing but haven't found that special sauce yet. Bricking? You mean freezing or frying? More specifically - this tool seems to be able to do what you're looking for - https://samfw.com/blog/samfw-frp-tool-1-0-remove-samsung-frp-one-click Not sure if it's virus-free, etc. Use at your own risk. Edited July 17 by ZeroGravitas 1 Quote Link to comment Share on other sites More sharing options...
MTH Posted July 19 Share Posted July 19 My Dad used to fix the tv by whacking it with his hand. Just a suggestion. Quote Link to comment Share on other sites More sharing options...
RichMan Posted July 19 Author Share Posted July 19 5 hours ago, MTH said: My Dad used to fix the tv by whacking it with his hand. Just a suggestion. Did that with a laptop some years ago. The funeral was a nice procession 1 Quote Link to comment Share on other sites More sharing options...
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